FAQ

To create an account, click the “Sign Up” button at the top right corner of the page. Fill in your email address, username, and password, then click “Submit” to complete the registration. You will receive a confirmation email—follow the instructions in the email to activate your account.

Yes, we offer international shipping services. The shipping fees and delivery time may vary depending on the destination country/region. You can view the detailed information at checkout.

Yes, we regularly offer coupons and discount promotions. You can enter a promo code at checkout to receive the applicable discount. Please note that some discounts may have time limitations or specific conditions.

Our return policy allows you to request a return within 7 days of receiving the item. The returned product must be unused, undamaged, and in its original packaging. Please contact our customer service team for the return process and return address.

We strive to ensure that the product images on the website match the actual product, but due to factors such as lighting, photography, and display devices, there may be slight color differences between the images and the actual product. Please refer to the actual product for accuracy.

You can change your subscription preferences, such as receiving newsletters, promotional notifications, etc., by going to the "Subscription Settings" page under "Account Settings."

Once your order is successful, you will receive a confirmation email with order details and tracking information. You can also check the status of your order on the "My Orders" page.

In general, we will ship all items in your order at once. If you would like to have multiple items shipped separately, please indicate this when placing your order or contact customer service for more information.